It was supposed to be a Dream...but has is turned into a Nightmare?
It has been reported that Plumbing along with a quite a few other items are major problems on the new Thomson Dream.
A while back i did a blog on a "Dream Makeover for Thomson Dream" where they were proposing to plunge £5million into updating the ship. But is it too little too late? Only weeks after its first sailing for Thomson Cruises, the company's new flagship, Thomson Dream, appears to be falling short of customer expectations!
The inaugural cruise was plagued with problems mainly caused by the ash cloud, as the ship was dozens of crewmembers short and not fully provisioned. Also, the plumbing was less than perfect, with leaky pipes in places and some cabins having no hot water, but by the second voyage, Thomson bosses and senior officers onboard have advised that this was being resolved
One Customers testimonial , Anne Smith, who took her cruise holiday in May, said: "On the second day our toilet was blocked up which we reported and had to do this three times more during the week. Nor were the toilets on our deck working so we had to go looking; the smell on our deck was appalling." Cruise photos of the ships state have confirmed the worst.
Another passenger has stated "The strong smell of sewage was disgusting. All through the cruise on various decks you would find buckets catching dirty water coming from ceilings and large heavy duty blowers attempting to dry carpets."
A statement issued by Thomson Cruises today in response said: “Thomson Cruises are genuinely concerned to hear any reports of customers who are unhappy when travelling on our ship, Thomson Dream.
"We can confirm that the ship is currently experiencing some challenges with its plumbing system and we apologise for any discomfort this may have caused. Understandably, this may be disagreeable, but this is an isolated issue and we are working on resolving the problem as quickly as possible. Over the course of the next two days, additional engineers will arrive on the ship in order to offer further assistance with the task of fixing the problem."
Although the ship is new to Thomson, we have to remember it is actually 24 years old - nearly as old as me! And it has sailed for 3 other cruise lines before being taken over by Thomson, quite a CV if you ask me for a ship. A lot of people are being misinformed about this thinking she is, in actual fact, a new ship! Well after having seen these cruise photo's I just hope that £5million is going to do the trick for her and sooner rather than later!
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